Terms of Sale
Last updated: October 11, 2026
These Terms of Sale apply to every purchase made on mokyka.com. Please read them before you order. By placing an order, you accept the version in force on the date of your order.
1. Who we are
The seller is KANYA SAS, operating the Mokyka brand. Registered office: 60 Rue François Ier, 75008 Paris, France. RCS Paris 103 588 521. EU VAT number FR79103588521. Email: support@mokyka.com. Phone: +33 7 71 15 72 49. Full details are in our Legal Notice.
2. Who can order
Our products are sold to consumers for personal use. You must be at least 18 years old, or the age of majority where you live, and legally able to enter into a contract. Purchases for resale are not permitted.
3. Products
We describe our products as accurately as we can. Colors can look slightly different on your screen. Dimensions and weights are approximate and may vary slightly between production batches. Photos showing a room setting are for inspiration: decor and accessories are not included unless the product description says so. Offers are valid while stock lasts.
4. Prices
Prices are shown in the currency of your region. For orders shipped to the United States, applicable sales tax is calculated and shown at checkout. Where the law requires prices to include VAT, the displayed price includes it. Shipping costs, if any, are shown at checkout before you pay. The price charged is the price shown at checkout when you place your order. If a product is listed at an obviously wrong price because of an error, we may cancel the order and refund you in full.
5. Promotions and discount codes
Unless stated otherwise, only one discount code can be used per order, codes cannot be combined with other offers, and they have no cash value. Welcome codes are limited to one use per customer. Sale prices apply until the end date shown or while stock lasts. We may cancel a discount obtained through abuse, such as multiple accounts.
6. Placing an order
You choose your products, check your cart, enter your delivery and payment details and confirm your order. Before you pay, you can review and correct your order. The contract is formed when we send you the order confirmation email. We may refuse or cancel an order in case of suspected fraud, an unusual order, a pricing error or lack of stock. In that case, you receive a full refund.
7. Payment
Payment is due in full when you place your order, using one of the methods shown at checkout. Payments are processed securely by our payment providers. We never see or store your full card number. If you choose to pay in installments through a third-party provider, that provider's terms also apply.
8. Delivery
Delivery usually takes 9 to 21 business days. Delivery conditions, costs and times are set out in our Shipping page. If we cannot ship within the time stated when you ordered, or within 30 days when no time was stated, we will tell you and let you choose between accepting the new date or canceling for a full refund. Please report any damage within 14 days of delivery, with photos.
9. Returns, refunds and cancellations
Our Return and Refund Policy explains the 14-day return window, return conditions, restocking fees and how refunds work. It forms part of these Terms of Sale. Section 10 below applies instead where it gives you more rights.
10. Right of withdrawal for consumers in the EU and the UK
If you live in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days without giving any reason. The period ends 14 days after the day you, or a person you designate other than the carrier, take physical possession of the goods. For an order of several items delivered separately, it ends 14 days after you receive the last item.
To exercise this right, tell us clearly before the period ends, by email to support@mokyka.com or by post to KANYA SAS, 60 Rue François Ier, 75008 Paris, France. You can use the model form below, but you do not have to.
You must send the goods back without undue delay and no later than 14 days after telling us. We will give you the return address. You pay the direct cost of returning the goods. Because our chairs are bulky and cannot normally be returned by regular mail, they usually need a parcel or freight carrier. Ask us before you order and we will give you an estimate of the maximum return cost for your item.
We refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal notice, using the same payment method you used, at no extra charge. We may wait until we receive the goods back, or until you provide proof that you have sent them, whichever comes first. The 14-day return window and the 15% restocking fee in our Return and Refund Policy do not apply to this right. You are only liable for any loss in value caused by handling the goods beyond what is needed to check their nature, characteristics and functioning.
11. Legal guarantees
If you are a consumer in the European Union, you benefit from the legal guarantee of conformity for 2 years from delivery (Articles L217-3 to L217-20 of the French Consumer Code) and from the guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code). You can ask for the product to be repaired or replaced, and in some cases for a price reduction or refund. These guarantees apply regardless of any commercial guarantee.
For all customers, please report a defective, damaged or incorrect item as described in our Return and Refund Policy. Outside the cases above, and to the extent permitted by law, products are provided without warranties other than those stated on our website. Some states do not allow limitations on implied warranties, so this limitation may not apply to you. You may also have other rights that vary from state to state.
12. Safe use
Follow the assembly and care instructions and the weight limits indicated for each product. Keep children and pets away from moving parts of rocking and reclining chairs. Outdoor chairs should be cared for and stored as described in the product information.
13. Liability
We are not liable for indirect or consequential losses, or for damage caused by misuse, incorrect assembly or normal wear. To the extent permitted by law, our total liability for an order is limited to the amount you paid for it. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any liability that cannot be limited by law.
14. Events beyond our control
We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, strikes, carrier disruptions or government measures. We will tell you as soon as possible and, if the delay is long, you can cancel for a refund of any undelivered item.
15. Personal data
We process your personal data as described in our Privacy Policy.
16. Governing law and disputes
These Terms of Sale are governed by French law. If you are a consumer, you also keep the protection of the mandatory rules of the country or state where you live. If you have a problem, contact us first at support@mokyka.com so we can try to solve it together. Consumers in the European Union may also refer a dispute to a consumer mediator free of charge. Failing an amicable solution, disputes will be brought before the competent courts of Paris, France, unless the law allows you to go to the courts where you live.
17. Changes
We may update these Terms of Sale. The version that applies is the one in force on the date of your order.
Model withdrawal form (EU and UK consumers)
Complete and return this form only if you wish to withdraw from the contract.
To: KANYA SAS (Mokyka), 60 Rue François Ier, 75008 Paris, France, support@mokyka.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if this form is sent on paper):
Date:
