Refund policy

We want you to love your chair. If something is not right, here is exactly how returns and refunds work. Questions? Email support@mokyka.com.

Customers in the EU and the UK: you also have a 14-day right of withdrawal, without restocking fee. See section 16.

1. Order changes and cancellations

Once an order is placed, it cannot be canceled or modified. Our fulfillment process starts right after checkout so your chair ships quickly. Please check your shipping address and selected items before you complete your purchase.

2. Return window

You can request a return within 14 days of the delivery date shown on the carrier tracking. To be eligible:

• The item must be unused.
• The item must be in its original packaging.
• Proof of purchase is required.

Returns sent without prior authorization will not be accepted.

3. What a refund covers

Approved returns are refunded to your original payment method, minus the 15% restocking fee described in section 6. Return shipping is paid by you and original shipping fees are not refunded (see section 5). Damaged, defective or incorrect items are handled separately (see section 8).

4. How to start a return

Email support@mokyka.com with your order number, the item, the reason for the return and your full contact details. If your return is approved, we will send you return instructions and the warehouse address. Returns without authorization, proof of shipment or required evidence may be refused. Only one return, refund, replacement or compensation claim is allowed per order.

5. Return shipping

You are responsible for return shipping costs. Original shipping fees are non-refundable. We are not responsible for returned packages until they are delivered to and received at our warehouse.

6. Restocking fee

All approved returns are subject to a 15% restocking fee. Refunds are issued for 85% of the order subtotal, excluding shipping costs.

7. Refunds

Once your return is received and inspected, we will email you to confirm approval or rejection. Approved refunds are processed to your original payment method within 14 business days. Your bank or payment provider may take a little longer to show the credit.

8. Damaged, defective or incorrect items

Please report a damaged, defective or incorrect item within 14 days of delivery, with photos or a short video. Without sufficient proof, claims are reviewed at our discretion. If approved, we will send a replacement or issue a refund.

9. Lost or undelivered packages

If the carrier confirms a package is lost and it is not due to an addressing error, we will send a free replacement. We may ask you to confirm non-receipt. Packages marked as delivered by the carrier are considered delivered, and responsibility transfers to you at delivery.

10. Incorrect addresses

Please make sure your shipping details are accurate at checkout. Orders lost, delayed or returned because of an incorrect or incomplete address are not eligible for a refund. If a package comes back to us because of an address issue, a 15% restocking fee applies and original shipping fees are non-refundable.

11. Partial returns and sets

For orders with several items or sets, only unused, eligible items can be returned. Refunds are prorated based on the items returned.

12. Payment disputes

Please contact us before opening a payment dispute so we can try to fix the problem together. In the event of a chargeback, we may share relevant documentation, such as tracking, order communication and proof of delivery, with the payment provider.

13. Shipping protection

If you added shipping protection, its fee is non-refundable once the order has been processed. Shipping protection covers packages lost or damaged in transit only.

14. Resale

Mokyka products are sold for personal use. Items bought through unauthorized sellers are not eligible for refunds, replacements or guarantees.

15. Policy updates

We may update this policy at any time. Changes take effect when they are published on this page. By completing checkout, you confirm that you have read and agreed to this policy.

16. Customers in the EU and the UK

If you live in the European Union or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Sections 1, 2, 6 and 10 above do not limit this right: no restocking fee applies and we refund the standard delivery cost you paid. You pay the direct cost of sending the item back. You also benefit from the 2-year legal guarantee of conformity. Full details and a model withdrawal form are in our Terms of Sale.

See also: Terms of Sale, Shipping, Legal Notice.